Freshdesk
Intuitive, affordable and feature rich customer support software. With Freshdesk, you can streamline all conversations with your customer in one place, automate your repetitive work and save time, collaborate with other teams to solve problems faster, and more.
Info
Schemes: https
Base URL: https://{domain}.freshdesk.com/api/v2
Authentication: Basic (Apikey, Password)
Endpoints
/contacts
Summary: A contact is a customer or a potential customer who has raised a support ticket through any channel.
/tickets
Summary: A ticket is an issue raised by a requester that needs to be solved. It could be an urgent, high-priority problem exposing a security vulnerability. It could also be low priority question about a free T-shirt. Tickets are assigned to agents based on the agent's expertise and on the subject of the ticket.
/scenario_automations
Summary: Scenario Automations let you carry out a bunch of updates to the ticket with a single click. They help you quickly handle recurring scenarios. To view all the scenario automations in your list, use this API.
/products
Summary: If you offer multiple products, you can have a separate support portal for each product. You can give these portals different URLs and hide irrelevant forums and solution articles by restricting access to specific categories but have agents support all these products from a single helpdesk. Only users with admin privileges can access this API.
Updated about 5 years ago