Zendesk
Zendesk offers a centralized solution that organizes and monitors all customer support requests from any channel. Use automations to increase support efficiency, forums to enable your customers to help each other, integrations with business-critical applications to extend functionality and reporting to monitor customer satisfaction index.
Info
Schemes: https
Base URL: https://{subdomain}.zendesk.com/api/v2
Authentication: Basic (User, Password)
Endpoints
/users
Summary: End-users request support through tickets. End-users have access to Help Center where they can view knowledge base articles and community content, access their ticket history and submit new tickets.
/groups
Summary: When support requests arrive in Zendesk Support, they can be assigned to a Group. Groups serve as the core element of ticket workflow; support agents are organized into Groups and tickets can be assigned to a Group only, or to an assigned agent within a Group. A ticket can never be assigned to an agent without also being assigned to a Group.
/tickets
Summary: Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support.
/organizations
Summary: Just as agents can be segmented into groups in Zendesk Support, your customers (end-users) can be segmented into organizations.
Updated over 5 years ago