Freshservice

Info

Schemes: https
Base URL: https://{domain}.freshservice.com/api/v2

Authentication: Basic (Apikey, Password)

Endpoints

/Tickets

GET POST GET/{ticket_id}/time_entries

POST/{ticket_id}/time_entries

POST/{parent_id}/create_child_ticket

POST/{id}/reply

POST/{ticket_id}/notes

PUT/{id}

PUT/{ticket_id}/time_entries/{id}

GET/{id}

GET/{ticket_id}/time_entries/{id}

GET/{id}/conversations

GET/{id}/restore

DELETE/{id}

DELETE/{ticket_id}/time_entries/{id}

Summary: A ticket is an issue raised by a requester that needs to be solved. It could be an urgent, high-priority problem exposing a security vulnerability. It could also be low priority question about a free T-shirt. Tickets are assigned to agents based on the agent's expertise and on the subject of the ticket.

Reference

/ Conversations

PUT/{id}

DELETE/{id}

Summary: Update A Conversation and Delete A Conversation.

Reference

/ change_fields

POST PUT/{id}

GET/{id}

GET

DELETE/{id}

Summary: Agents in Freshservice can be “full-time” or “occasional”. Full-time agents are those in your core support team who will log in to your help desk every day. Occasional agents are those who would only need to log in a few times every month, such as the CEO or field staff.

Reference

/ departments_fields

POST PUT/{id}

GET/{id}

GET

DELETE/{id}

Summary: Create a vendor, view a particular vendor, o view information about all vendors in the account,update a vendor and delete a vendor.

Reference

/ changes

PUT/{id}

POST GET/{id}

PUT/{id}/notes/{id}

POST/{id}/notes

GET/{id}/notes/{id}

PUT/{id}/restore

POST/{id}/time_entries

GET/{id}/time_entries

GET

GET/{id}/notes

GET/{id}/time_entries/{id}

PUT/{id}/time_entries/{id}

DELETE/{id}/time_entries/{id}

DELETE/{id}

DELETE/{id}/notes/{id}

Summary: This section lists all API that can be used to create, edit or otherwise manipulate changes. You can create filters to sift through changes and to find the ones you want.

Reference

/ requesters

POST PUT/{id}

PUT/{id}/convert_to_agent

GET/{id}

GET

DELETE/{id}

Summary: Create a new requester, view information about a particular requester, delete a requester and modify the profile of a particular requester.

Reference

/ groups

POST PUT/{id}

GET/{id}

GET

DELETE/{id}

Summary: Segmenting agents into groups lets you easily assign tickets, create specific canned responses, manage workflows and generate group-level reports. The same agent can be a member of multiple groups as well.

Reference

/ products

POST PUT/{id}

GET/{id}

GET

DELETE/{id}

Summary: The product catalog contains all the products that were used, are in use or will be used in the organization.

Reference

/ departments

POST PUT/{id}

GET/{id}

GET

DELETE/{id}

Summary: Create a new Department (or Company in MSP Mode), Retrieve the Department with the given ID, list of all Departments (or Companies in MSP Mode), Update an existing Department (or Company in MSP Mode).Delete the Department (or Company in MSP Mode) with the given ID retrieve the Department Fields (or Company Fields in MSP Mode).

Reference

/ asset_types

POST PUT/{id}

GET/{id}

GET

GET/{id}/fields

DELETE/{id}

Summary: Create a new Asset Types, Retrieve the Asset Types with the given ID, list of all Asset Types, Update an existing Asset Types.Delete the Asset Types with the given ID retrieve the Asset Types Fields.

Reference

/ assets

POST PUT/{display_id}/delete_forever

GET/{display_id}/requests

GET/{display_id}

GET/{display_id}/contracts

PUT/{display_id}r

GET/{display_id}/components

GET

DELETE/{display_id}

PUT/{display_id}/restorer

Summary: Create a new Asset , Retrieve the Asset with the given ID, list of all Asset , Update an existing Asset .Delete the Asset with the given ID retrieve the Asset Fields.

Reference